Venue Manager

SFFILM is looking to bring on a team of energetic, experienced venue managers for our 2026 San Francisco International Film Festival, which will take place April 24 – May 4, across multiple venues in the Bay Area. This is an hourly, temporary role onsite at the festival from April 24 – May 4, 2026. Responsibilities: • Oversee all operational needs to keep screening venues running smoothly and on time, and ensuring all festival policies are being followed, creating a welcoming and consistent experience for festival attendees • Act as main driver to ensure programs are staying on schedule including opening doors, starting films, ending Q&As, and clearing and cleaning houses in a timely manner • Work closely with on-site tech and projection staff with frequent and clear communication to call shows, check content, adjust lighting and volume, and prep the house for patron entry and exit • Confidently lead house staff and coordinate with box office cashiers to achieve smooth and efficient front-of-house experience. This includes line management, ticket sales, timing of patron ingress and egress, resetting reserves and cleaning house for following shows, and staying up to date on house capacity and ability to release rush tickets. • Manage the process of selling rush tickets to a standby line, making decisions about available seats and clearly communicating to staff and patrons • Communicate to venue patrons with clarity, warmth, and kindness, to create a pleasant experience for those waiting in line • Work with staff from all departments involved with the Festival, to understand and be flexible to their needs during screenings while also maintaining attention to best operational practices • Supervise teams of shifting volunteers, delegating tasks, distributing benefits, and evaluating volunteers at the end of their shifts • Ensure patrons with accessibility accommodations have a positive experience by understanding all accessibility protocols and communicating them clearly; must be confidently able to set up accessibility devices for patrons when needed • Complete daily screening reports, tracking information such as exact start times and ticket sales and records of any incidents • Act as an escalation point for customer service situations, and follow through reporting incidents to the proper Operations leads.

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