TRI- C Media Arts Technician

Provides basic technical and instructional support to students for equipment, printers and MAC labs located in the Creative Arts Department. Follows procedures for film/photo equipment sign-out and sin-in for students and Performs duties that include; functionality checks, inventory, battery maintenance, cleaning, surplus, and proper storage of film/photo equipment Cleans and maintains secured equipment areas by dusting, mopping, sweeping and vacuuming Performs basic troubleshooting of malfunctioning equipment, reports any damaged equipment or unresolved computer and software problems to the program manager Conducts orientation for film/photo classes at the beginning of each semester on the checkout area (cage), rules and equipment usage to ensure that students have basic knowledge of equipment operations and safety standards Assists students with the use of the lab equipment, computers and software during open MAC labs, including assistance with editing, design, and animation software Opens and closes the labs, ensuring equipment is stored securely Provides technical support in print labs to include; firmware updates, hardware updates, ICC updates, nozzle inspections and ink/paper replacement in printers, assisting students with printing and other activities in lab Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction Assists manager with training of new staff on equipment usage and departmental procedures Performs office duties including; answering telephones, answering student and faculty inquiries, checking and responding to emails, entering equipment reservations, submitting FAMIS requests, submitting weekly reports as determined by manager, etc. Possesses verbal and interpersonal communication skills Working knowledge of Adobe Creative Cloud programs with experience in Photoshop, Illustrator, Premiere Pro, Lightroom and After Effects Working knowledge of digital cameras, lenses, remote audio equipment and related gear Working knowledge of grip & electrical operations Working knowledge of photography printers and related equipment Ability to manage multiple tasks efficiently Ability to be creative and exercise initiative Possesses strong organizational and time-management skills Works accurately with great attention to detail Ability to effectively complete work assignments independently Ability to prioritize/handle multiple tasks and work with deadlines in a dynamic environment Excellent customer service skills and proven ability to develop and sustain productive customer relationships Ability to collaborate with others from varying backgrounds Sensitivity to respond appropriately to the needs of the community Competencies Part-Time (1199/SEIU) bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions. If hired, you must reside in the state of Ohio and be within commuting distance of this work location/campus to respond to onsite work demands upon the employment start date and throughout the duration of your employment with the College, as outlined in 3354:1-40-01.1 Recruitment and Selection Procedure.

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