Training Manager - Ambassador

OVERVIEW

Deliver and implement Santikos’ training initiatives through the Santikos Casting Academy that ensure ideal performance of staff and deliver exceptional guest service. Support Theater Operations in the training standardization of employees by utilizing Standard Operating Procedures, On the Job lesson plans, and Best Practices.

ROLES & RESPONSIBILITIES

Assist in the interviewing, hiring. and onboarding of new hiresDeliver training to new hires, following the guidelines established in the Employee SOP as well as the OJT Lesson PlanOrganize and manage team members’ certifications, including TABC, Food Handler, and manager ServSafeTeach new hire and annual refresher training courses to team members and managers, including Culture Day and Manager ServSafe Support the Theater Managers by providing cross training of staff as requestedComplete the Leadership Development Management program and assist in a manager role as neededCreate training schedules for all new hiresProvide updates on staff’s training status on a continual basis by conducting meetings with the Trainers and Manager in Training Check-InsAssist Learning and Development Teams in providing content for Training Manuals and other learning guides as requestedAssist with implementation training initiatives as assignedPerform other duties and assume various responsibilities as determined by the Learning and Development teamTravel to other Santikos locations as management or training support when neededUpdate content and manage new hire course enrollment and completion in Learning Management SystemEDUCATION & EXPERIENCE REQUIREMENTS:

High School diploma or equivalent required. Associate or bachelor’s Degree preferredA minimum of 1 year of experience in a theater setting, restaurant, bar, or entertainment operation or similar role with proven successPrevious training experience

SKILLS, KNOWLEDGE & ABILITIES:

Must be self-directed with strong ability to work flexible schedule to meet training deadlines and simultaneously train multiple team members at onceStrong work ethic, organizational skills, attention to detail, and exceptional integrity and dependabilityExceptional verbal, written, presentation, and interpersonal skillsExperience managing multiple projects and priorities simultaneouslyDemonstrated commitment to Santikos Core Values and visionSchedule flexibility and open availabilityKnowledge of Microsoft Office programsAbility to stand/walk for extended periods of time (5+ hours)Ability to travel for training and support to other locations for up to three weeks at a time if necessaryAble to work on holidays, weekends, and late nights

AAP/EEO Statement

Santikos Entertainment, Inc. is an equal opportunity employer. Santikos provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed service member status and any other characteristic protected under applicable federal, state or local law.