Theatre Team Member

## Join Our Team at Cinemark

At Cinemark, we believe in creating epic opportunities for our team members to immerse themselves in the movie industry. A career here means you'll have a front-row seat to incredible growth as you bring new ideas to life and help craft unforgettable experiences for movie lovers worldwide.

### Role Summary

As a Theatre Team Member, you'll be the welcoming face of our theatre, creating a friendly and inviting environment for every guest. This role is perfect for someone who is quick, accurate, and knowledgeable about movies, special events, upcoming attractions, pricing, and promotions. You'll be focused on delivering the highest quality in everything you serve, answering guest questions with a smile, and ensuring a truly heroic guest experience.

You might work across different areas as needed—serving as an Usher, Box Office attendant, or Concessionist. That means every day can bring something new! To succeed, you'll need to be comfortable performing the essential functions of each of these positions.

### What You'll Do

Your day-to-day responsibilities will include:

- Greeting guests warmly and professionally at all times

- Operating Cinemark's POS system for transactions

- Verifying tickets at the podium and directing guests to their auditoriums

- Ensuring tickets are sold in line with MPAA ratings, studio policies, and company guidelines

- Providing information on pricing, movies, special events, and alternative selections

- Responding to guest phone calls and questions with top-notch customer service

- Conducting theatre inspections to monitor movie presentation and sound quality, and watching for any film or content theft

- Keeping the theatre spotless—lobby, aisles, restrooms, auditoriums, exits, and parking lot

- Preparing food and properly operating cooking, warming, and popping equipment

- Regularly cleaning and sanitizing high-contact areas for both employees and guests

- Following all local, state, and federal food safety laws

- Staying alert to safety and security issues (like trip hazards, lighting, or suspicious activity) and reporting them to management

- Helping with opening and closing duties as assigned

- Performing other work-related tasks as needed

### Who We're Looking For

To thrive in this role, you should meet the following requirements:

- Be at least 16 years old

- Complete basic food handling training and obtain any required local or state certification, health card, or food handler's permit

- Have flexible availability to work evenings, weekends, and holidays

- Be reliable and consistent in attendance

- Bring an energetic and friendly attitude to every shift

- Provide excellent guest service

- Communicate effectively (both verbally and in writing) with people of all ages, genders, and backgrounds—and be able to regularly converse in and understand English

- Work well both in a team and independently

- Take and follow direction with a sense of urgency

- Handle cash accurately and have basic math skills

### Physical Demands

This job can be active! You'll frequently bend, kneel, and lift up to 50 lbs. You'll also spend a lot of time standing, walking, and reaching around the theatre. The noise level can range from moderate to high, and you'll need to be on your feet for extended periods.

### Benefits We Offer

At Cinemark, every team member should feel like a hero. That's why we offer a variety of blockbuster benefits for both hourly and salaried staff:

- Employee Discount

- 401(k) Matching\*

- Growth Opportunities

- Education Assistance\*

- Health Benefits\*

- Parental Leave\*

- Paid Time Off\*

- Daily Pay\*

- Free Movies\*

\*Benefits may vary by career category. Check our career site for specific details.
### Pay Range: $12.50 - $13.50 per hour

**Equal Opportunity Employer.** Cinemark is committed to providing reasonable accommodations to individuals with disabilities. All theatres are designated smoke-free workplaces, including vapor, electronic, and conventional cigarettes.

Want to learn more? Visit our career site: Why Cinemark

Cinemark USA, Inc

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