DescriptionTeam members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or full-time hourly employees whose primary responsibility is ensuring our guests receive exceptional service. Team members may be scheduled to work in the Box Office, Concession Stand, or as an Usher.Essential Duties and Responsibilities Regular and consistent attendanceHandling of emergency situations when called upon to do soGeneral cleaning dutiesCompliance with our company dress codeBox OfficeOperating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and couponsUp selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX)Promoting the Regal Crown Club programEnsuring tickets are sold in accordance with the MPAA rating system and company policyResponding to phone calls and questions from guests in a manner that is consistent with our guest service philosophyConcessionOperating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed coupons as well as concession stock inventoryPromoting the Regal Crown Club programOperating, preparing and cleaning of all concession related equipmentUp selling/Suggestive sellingComplying with all local, state and federal food safety lawsAbide by all federal and state laws with regards to breaks and/or meal periodsEnsure required alcohol certification and training are current where applicableIf the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, you must be of legal age to sell or serve alcohol according to state or local lawsRequired to read and understand training materials that will cover subjects such as sexual harassment and discriminationUsherTearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriumsInspecting backpacks and packages when applicableManaging crowd control and assisting guests in finding seats in auditoriums when necessaryEnforcement of MPAA rating systemConducting in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriumsReporting to the management any problems, discrepancies or unusual situations that arise at the theatrePerform in-auditorium concession auxiliary sales as directed by managementCleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditoriumMonitoring the cleanliness and operation of theatre vending equipmentAssisting with all opening and closing duties as assigned by managementPay Scale Information[$13 an hour]BenefitsOur team receives the perk of enjoying free movie passes and discounted concessions at any Regal location. The requirements listed below are representative of the knowledge, skill, and/or ability required. Evaluate relevant information, recognize alternatives and reach conclusions based on evidence. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job the employee is frequently…
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