Summary: Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. The Team Coordinator acts as a professional liaison for patients and families, facilitating complex scheduling requests and ensuring efficient patient flow within the care service team.
Responsibilities:
- Schedules all patient appointments related to treatment within Fred Hutch as well as outside consults and referrals. Coordinates scheduling with other departments to ensure efficient patient flow
- Works closely with patients, families, visitors, providers and staff to identify needs, answer questions, resolve problems, provide information and follow up
- Communicates with providers (physicians, therapists, etc.) technologists, and nurses regarding the patient's scheduling needs, treatment schedule, and additional requests. Notifies appropriate parties as needed
- Manages and prioritizes scheduling requests
- Recognizes emergency situations and initiates correct code procedures
- Supports the overall function of the department, and may be required to take on additional duties such as cross coverage, special projects, etc
- Assists with the training of new staff
Required Qualifications:
- High school graduate or equivalent
- One year of customer service experience required
- Ability to work independently, organizing, and prioritizing concurrent responsibilities and demands
- Ability to work in a high pressure, time-sensitive, and complex health care environment
- Ability to demonstrate sensitivity and empathy in an emotionally challenging environment
- Active listening skills
- Ability to build relationships while maintaining appropriate boundaries
- Coping skills
- Ability to work independently, organize, and prioritize concurrent responsibilities and demands
- Ability to use a mouse, navigate computer programs, and use email in a business setting
- Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner
- Ability to identify and triage issues appropriately
- Attention to detail to ensure scheduling accuracy
Preferred Qualifications:
- Bachelor's degree (BA or BS)
- Previous medical office/hospital experience coordinating physician appointments and patient services preferred
- Familiarity with medical terminology
- Bilingual skills
- Prior experience utilizing an electronic medical record system and/or an automated scheduling system
Required Skills: Medical terminology, Electronic medical record system, Automated scheduling system, Appointment scheduling, Sensitivity and empathy
Benefits: Fred Hutchinson Cancer Center offers employees access to a retirement savings plan, An employee assistance program, Paid sick leave (1 hour for every 30 hours worked)
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