Support Crew

About the position Core responsibilities include maintaining the highest level of Alamo’s awesome hospitality and safety standards so our guests can enjoy a safe, clean, distraction-free, and enjoyable environment. WHAT WE OFFER A fun workplace where you can be yourself and do awesome work! Free movies & food Paid time off Competitive pay Flexible scheduling Medical, dental, vision, FSA, HSA, and voluntary benefits are available for all full-time and part-time teammates OUR MISSION: To Ensure EVERY Guest and Teammate Has An AWESOME Experience And Is EXCITED To Come Back Responsible for greeting, assisting, educating, and/or ushering guests throughout their experience, including but not limited to ticketing needs, point-of-sale assistance, and exit greetsConducts quality food checks and delivers food/beverage orders to the correct seats consistent with venue theater floor mapsKnowledgeable of the Alamo menu and common allergensResponsible for safe alcohol service, including checking IDs on drink delivery and monitoring guest consumption, following local and state regulationsKnowledgeable of Alamo policies, procedures, and safety standardsCalmly acts as first responder for guest complaints and disruptions, working to resolve issues while balancing brand standards with a positive guest experienceRegularly and effectively communicates urgent issues or unusual matters of significance to managers; takes prompt corrective action in accordance with Alamo standards of conduct where necessaryMaintains a cheerful, courteous disposition with guests and teammates, and communicates efficiently with Production staff, Runners, Managers, and guestsChecks guest tickets to ensure they are in the correct seatResponsible for theater, lobby, and restroom cleaning, as well as opening and closing duties as assigned, to maintain cleanliness standards across all high-touch areaAnticipates guest needs and monitors notifications for guest requestsAnticipates and maintains appropriate stocking levels of necessary suppliesActs as Brand ambassador for Loyalty and Subscription programs (i.e.,Victory Rewards and Season Pass)Must be flexible and comfortable acting as a full guest-facing liaison in the event of a technology glitch or as needed for private event execution or other business reasonsM ust exhibit a full understanding and the proper administration of ADA standards, including service animal regulations, wheelchair accessible seating, and assistive devices to guests' seatsCompletes tasks with efficiency and a sense of urgencyDemonstrates strong teamwork skillsOther duties as assignedRequirements