Service Manager

• Assists the Assistant General Manager in interviewing and hiring hourly staff; provides on-the-job training, and on-boarding of new hires • Assists with assigning work tasks and activities, prepare weekly schedules through HotSchedules, and ensures all shifts are covered • Foster professional working relationships with direct reports, peers, direct supervisor, Human Resources and Head Office • Provide direction, coaching and leadership for all employees • Conducts daily pre-shift Take One meeting and delivers team sales goals and current promotions • Ensures maximization of sales by auditing sales staff and setting daily, and weekly goals via KPI boards and take ones • Review sales numbers and goals on a regular basis and make operations adjustments as necessary • Manages and supervises the In-Seat Dining process, auditorium sales, and guest experience • Ensures that facilities are clean, safe and in proper working order by adhering to company cleaning policy • Perform daily opening, mid and closing operation duties • Assist General Manager with various tasks, reports, scheduling and analytics • Assist as necessary with the preparation and follow through of special and private events • Practice proactive guest management by recognizing opportunities before they occur, resolving the ones that do and leaving the guest with a positive experience portraying a positive company image at all times • Communicate regularly with the General Manager and Human Resources regarding employee issues and complaints • Partner with the Regional Projectionist on film ingestion, maintenance, transferring, building of playlist in the LMS and resolving any system issues • Attend and participate in meetings and trainings • Assist when needed in the in-seat dining and auditorium sales management process - running F&B, handling expo roles, managing and creating teams for ISD • Other duties as assigned The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee regularly works in a theater environment where typical levels of noise, dust and activity can be expected. Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. **Cinepolis is an equal opportunity employer and, as such, affirms in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, or gender identity.

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