About the position
Floor Staff team members are classified based on individual theatre needs, and/or employee availability, as part-time employees whose primary responsibility is ensuring our guests receive exceptional service. Floor Staff may be scheduled to work in the Concession Stand or be scheduled as either an Usher or Greeter. Floor Staff employees must act as a representative of Regal in a way that is consistent with our mission statement and policies, including: General cleaning duties, Regular and consistent attendance, Compliance with our company dress code; and Handle emergency situations when called upon to do so.
Responsibilities
Upselling/Suggestive sellingPromoting the Regal Unlimited programScanning pre-purchased & Unlimited ticketsPromoting the Regal Crown Club & Regal AppComplying with all local, state, and federal food safety lawsAbide by all federal & state laws regarding breaks and/or meal periodsOperating, preparing, and cleaning of all concession related equipmentOperating POS system, including proper cash handling & responsibility for: Accuracy of cash drawer, credit cards, and gift cards; as well as Redeemed coupons & concession stock inventoryManaging crowd controlEnforcing MPAA rating systemDirecting patrons to their auditoriumsInspecting backpacks & packages when applicableCleaning auditoriums at the end of scheduled showsAssisting guests in finding seats in auditoriums when necessaryReporting problems, discrepancies, or unusual situations that ariseMaintaining clean restrooms, lobby area, hallways, and other areasConducting in theatre inspections to monitor picture and sound qualityWatch for film & content piracyHelp maintain a safe quality environment within the auditoriumsMonitoring the cleanliness and operation of theatre vending equipmentAssisting with all opening and closing duties as assigned by managementReview & scan pre-purchased ticketsWelcoming & Hosting guests to the theatreChampioning the Regal Unlimited ProgramRequirements
Completion of cast certification program as a cast member/cashier or progress towards completion required.Possess good public speaking, listen effectively, and respond clearly and directly.Perform calculations with speed and accuracy and identify and correct errors.Identify problems, gather relevant data, and note possible causes of problems.Evaluate relevant information, recognize alternatives, and reach conclusions based on evidence.Take action beyond what is necessarily.Perform under pressure and/or opposition.Possess excellent communication skills with customers, co-workers, and management.Establish goals, budget time, and set priorities to achieve desired objectives.
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