About the position
Regal Cinemas at Colonie Center is seeking part-time cast members who are passionate about movies and dedicated to providing exceptional service, cleanliness, and an enjoyable movie-going experience for guests. Cast Members are the face of Regal, responsible for guest service in the Box Office, Concession Stand, or as an Usher. This role involves selling tickets and concessions, promoting the Regal Crown Club, and maintaining theatre cleanliness. Team members benefit from free movie tickets, discounted concessions, flexible scheduling, and opportunities for career advancement within the entertainment industry. Floor Staff positions can be variable hour, part-time fixed, part-time regular, or full-time hourly, with a primary focus on delivering outstanding guest service and upholding Regal's mission and policies.
Responsibilities
Provide guest service selling tickets, concessions and/or working as an usherEnsure regular and consistent attendanceHandle emergency situations when called upon to do soPerform general cleaning dutiesComply with company dress codeOperate POS system, including proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and coupons (Box Office)Up sell/suggestive sell Premium Viewing Experience (3D, RPX, IMAX) (Box Office)Promote the Regal Crown Club program (Box Office & Concession)Ensure tickets are sold in accordance with the MPAA rating system and company policy (Box Office)Respond to phone calls and questions from guests in a manner that is consistent with our guest service philosophy (Box Office)Operate POS system, including proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed coupons as well as concession stock inventory (Concession)Operate, prepare and clean all concession related equipment (Concession)Up sell/Suggestive sell (Concession)Comply with all local, state and federal food safety laws (Concession)Abide by all federal and state laws with regards to breaks and/or meal periods (Concession)Ensure required alcohol certification and training are current where applicable (Concession)Sell or serve alcohol if of legal age and assigned duties include it (Concession)Read and understand training materials that will cover subjects such as sexual harassment and discrimination (Concession)Tear tickets, collect and deposit appropriate stub, and direct patrons to their auditoriums (Usher)Inspect backpacks and packages when applicable (Usher)Manage crowd control and assist guests in finding seats in auditoriums when necessary (Usher)Enforce MPAA rating system (Usher)Conduct in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums (Usher)Report to the management any problems, discrepancies or unusual situations that arise at the theatre (Usher)Perform in-auditorium concession auxiliary sales as directed by management (Usher)Clean auditoriums at the end of scheduled shows and maintain clean restrooms, lobby area, hallways and other areas outside of the auditorium (Usher)Monitor the cleanliness and operation of theatre vending equipment (Usher)Assist with all opening and closing duties as assigned by management (Usher)Requirements
Ability to perform each essential duty satisfactorilyCompletion of cast certification program as a cast member and as box office cashier or progress towards completionIf assigned duties include selling/serving alcohol, complete any legally required state or local training and obtain the required certificateComplete the Regal Responsible Beverage Server training on Regal Online University if selling/serving alcoholPossess good public speaking skillsListen effectively and respond clearly and directlyPerform calculations with speed and accuracy and identify and correct errorsIdentify problems, gather relevant data and note possible causes of problemsEvaluate relevant information, recognize alternatives and reach conclusions based on evidenceTake action beyond what is necessarily called forPerform under pressure and/or oppositionPossess excellent communication skills with customers, co-workers and managementEstablish goals, budget time, and set priorities to achieve desired objectivesBenefits
Access to free movie tickets50% discount on concessionsFlexible schedulingCompetitive payBeing part of the entertainment industryClear pathway for career advancement (promotes from within)401(K) retirement plan, with a company match (eligible after age 21 and six months of service)
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