Quality Assurance Supervisor

Every tape, film reel, and photo we process represents a piece of someone's history. This role oversees quality control workflows across physical media handling, digital processing, and final delivery. This is both a strategic and hands‐on role. Key Responsibilities Leadership and Team Management Lead, coach, and develop QA Technicians and auditors Assign daily QA coverage based on production volume and risk areas Set clear expectations around quality standards, accountability, and documentation Ensure proper onboarding, training, and cross‐training for QA team members Serve as the escalation point for complex quality issues Foster strong collaboration between QA, Production, Engineering, Maintenance, and Customer Experience teams Quality Systems Development Design, implement, and maintain robust QA processes and standards across all stages of production Establish and monitor QA checkpoints from Receiving through Final Delivery Build reproducible quality control frameworks that support scalability and consistency Integrate customer feedback into QA standards and validation criteria Drive adoption of data‐driven approaches and AI‐assisted tools to improve anomaly detection, reporting, and decision‐making Defect Management and Continuous Improvement Track, categorize, and trend defects across all stages of production Lead root cause analysis to identify where and why defects occur Drive corrective and preventive actions (CAPA) to reduce recurrence Collaborate with Production, Engineering, Maintenance, and Customer Experience to close feedback loops Identify opportunities to improve workflows, automation, and overall process efficiency Promote a culture of continuous improvement and data‐informed decision‐making Reporting and Performance Management Establish and maintain QA metrics to measure process effectiveness, defect trends, and first‐pass yield Provide actionable insights to Operations leadership to drive quality improvements Share QA insights with Customer Experience to align on top customer pain points Monitor team performance and system effectiveness to ensure continuous alignment with business goals What Success Looks Like Defect rates remain low, and first‐pass yield is consistently high Customer‐reported quality issues and returns are minimized QA processes are reliable, scalable, and integrated into the production flow Strong alignment exists between QA, Production, Engineering, Maintenance, and Customer Experience Issues are identified early in the process, not at final QA Data and AI tools are effectively used to improve speed, accuracy, and insight QA team operates with high accountability and ownership of quality outcomes What We're Looking For 3–5+ years of experience in quality assurance, preferably in a production or media workflow environment Proven experience designing, implementing, and improving QA systems or processes Familiarity with data‐driven quality management and process improvement frameworks Familiarity with AI tools or analytics to support QA decision‐making is a plus Strong understanding of digital file formats, media quality standards, and workflow best practices Demonstrated ability to lead teams and drive accountability in a production environment Strong problem‐solving skills with experience in root cause analysis and continuous improvement Organized, detail‐oriented, and able to prioritize in a fast‐paced environment Clear communicator who collaborates effectively across departments Customer‐focused mindset with the ability to translate feedback into operational improvements Benefits Healthcare coverage that includes medical, dental, and vision plans Health Savings Account eligibility Short‐term disability plan available after the 30‐day waiting period Free 24/7 access to TextCare for medical support Retirement plan with employer match, available after six months for employees age 21 or older Paid parental leave Paid time off, accrued bi‐weekly Work Environment This role is based onsite at Legacybox's digitization facility in Chattanooga, where thousands of family memories are carefully handled and preserved every day. As a QA Supervisor, you will have the opportunity to design and scale quality systems, develop people, and directly impact the experience we deliver to families across the country.

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