Quality Assurance Supervisor

You will play a key role in building and strengthening quality systems, improving first-pass yield, and leveraging data and AI tools to improve QA efficiency and effectiveness. Establish and maintain QA metrics to measure process effectiveness, defect trends, and first-pass yield Provide actionable insights to Operations leadership to drive quality improvements Share QA insights with Customer Experience to align on top customer pain points Monitor team performance and system effectiveness to ensure continuous alignment with business goals Defect rates remain low, and first-pass yield is consistently high Customer-reported quality issues and returns are minimized QA processes are reliable, scalable, and integrated into the production flow Strong alignment exists between QA, Production, Engineering, Maintenance, and Customer Experience Issues are identified early in the process, not at final QA Data and AI tools are effectively used to improve speed, accuracy, and insight QA team operates with high accountability and ownership of quality outcomes 3–5+ years of experience in quality assurance, preferably in a production or media workflow environment Proven experience designing, implementing, and improving QA systems or processes Familiarity with data-driven quality management and process improvement frameworks Familiarity with AI tools or analytics to support QA decision-making is a plus Strong understanding of digital file formats, media quality standards, and workflow best practices Demonstrated ability to lead teams and drive accountability in a production environment Strong problem-solving skills with experience in root cause analysis and continuous improvement Organized, detail-oriented, and able to prioritize in a fast-paced environment Clear communicator who collaborates effectively across departments Customer-focused mindset with the ability to translate feedback into operational improvements As a QA Supervisor, you will have the opportunity to design and scale quality systems, develop people, and directly impact the experience we deliver to families across the country.

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