Picturehouse Host - Phoenix Oxford

To welcome and serve visitors to the cinema in an individual and informed way whilst delivering the highest standard of customer service at all times. You will support the cinema team to promote the benefits of membership and continuously drive sales, whilst ensuring a smooth running of the cinema in line with policies and procedures. Customer Service – You will: Deliver an excellent standard of customer service in line with the Picturehouse Experience Expectations through individuality, serving pleasantly and efficiently whilst managing queues effectively and having up to date product knowledge to maximise customer enjoyment and encourage repeat visits Guide customers to their seats where necessary; following the correct ticket verification procedure including Member card holders and ensuring every person who enters the cinema has a ticket Respond to verbal customer complaints/queries immediately, where appropriate using your own skill and knowledge to resolve or direct to an appropriate person who can assist Be knowledgeable about the cinema’s services and facilities Ensure all communication via radios is appropriate, clear and concise Provide information on performance start and finish times, films synopsis and film classification Be aware of the policy towards film piracy within the cinema and take appropriate action when necessary Be aware of and enforce all film classifications and identification procedure Ensure all lost property is correctly delivered to the appropriate area and logged in line with policy Monitor screens for piracy, picture & sound quality, temperature, customer disturbance and any H&S issues As duties and responsibilities change and develop the job description will be reviewed and is therefore subject to amendment.

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