If the theatre sells alcohol and your\nassigned duties will include the serving of alcohol, must be of legal age to\nserve/sell alcohol according to all state and local laws and will complete all\napplicable training, obtain all required permits and licenses and successfully\ncomplete a background check.\n\nFLOOR STAFF SUMMARY: Floor Staff team members are classified based on individual\ntheatre needs, and/or employee availability, as either variable hour, part-time\nfixed, part-time regular or full-time hourly employees whose primary\nresponsibility is ensuring our guests receive exceptional service. Floor Staff\nmay be scheduled to work in the Box Office, Concession Stand, or as an Usher.\nFloor Staff employees must act as a representative of Regal in a way that is\nconsistent with our mission statement and policies Responsibilities Regular and consistent attendance.The Server position is based in the concession stand, and essential duty includes alcohol sales. The server must be of legal age with all applicable training permits and licenses to serve alcohol according to state and local laws.Knowledge of and adherence to all laws and legal obligations regarding the serving of alcohol.Knowledge of all coupons and on-going promotionsKnowledge of and promotion of Regal Crown Club Program.Knowledge and enforcement of the MPAA rating system.Exceptional guest service skillsHandling of all monies and merchandise (including non-saleable and saleable).Operating, preparing and cleaning of all concession related equipment.Proper use of all concession related storerooms.Proper use of all cleaning materials per MSDS.Knowledge of all concession opening, closing and in between show procedures.Knowledge of all emergency, evacuation and robbery procedures.Excellent sales techniques, including up selling and suggestive selling.Knowledge of counterfeit bill procedures.Knowledge of and compliance with all local, state and federal food safety laws.Knowledge and compliance of dress code.Ensuring guest satisfaction – smile, greet, and thank all guests.Responsible for accuracy of cash drawers, inventory, and coupons.Must be knowledgeable of correct popper operation and emergency procedures.Abide by all federal and state laws with regards to breaks and/or meal periods.Completion of progress towards completion of cast certification program as a cast member and as a concessionist.Required to read and understand training materials that will cover subjects such as sexual harassment and discrimination.Handling of emergency situations when called upon to do soGeneral cleaning dutiesCompliance with our company dress code.Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and couponsUp selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX).Promoting the Regal Crown Club programEnsuring tickets are sold in accordance with the MPAA rating system and company policyResponding to phone calls and questions from guests in a manner that is consistent with our guest service philosophyOperating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed coupons as well as concession stock inventory.Ensure required alcohol certification and training are current where applicable.If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, you must be of legal age to sell or serve alcohol according to state or local laws.Tearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums.Inspecting backpacks and packages when applicable.Managing crowd control and assisting guests in finding seats in auditoriums when necessaryEnforcement of MPAA rating systemConducting in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriumsReporting to the management any problems, discrepancies or unusual situations that arise at the theatre.Perform in-auditorium concession auxiliary sales as directed by managementCleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditoriumMonitoring the cleanliness and operation of theatre vending equipmentAssisting with all opening and closing duties as assigned by managementRequirements
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