On-Call Cinema Floor Staff

Work Environment

This position will work onsite at SIFF Cinemas in Seattle, WA. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to interact with patrons and coworkers, stand and sit for extended periods, physically assist patrons as needed, and lift up to 50 pounds. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

This position will work onsite at specified theaters. On-Call Staff are expected to pick up a shift once in a 120 calendar day period.On-Call staff are expected to follow policy On-Call Employee's Policy

Mission

SIFF is a Seattle-based 501(c)(3) arts nonprofit dedicated to the creation of vibrant experiences and spaces that champion film discovery and arts education. Beginning in 1976 with the annual Seattle International Film Festival, then expanding into year-round programming, SIFF envisions a thriving arts ecosystem where film discovery encourages a more empathetic, joyful, and connected world. In its three theaters, SIFF offers screenings and special programs throughout the year. Each role is a reflection of SIFF’s mission and commitment to the community to share vibrant films and help audiences engage in the enjoyment of film.

Job Summary

The SIFF On-Call Cinema Floor Staff are responsible for ensuring excellent customer service and cinema going experiences to SIFF Cinema customers and guests.

Provide excellent customer service and positive cinema going experiences to all SIFF Cinema customers and guestsSell ticketing and concessions items while maintaining a balanced cash drawer and providing excellent customer serviceAct as access control for entry to the cinema, scanning tickets & passes, and directing customers to areas within the cinema. Assists with line management, as neededComplete all assigned tasks each shift; including box office & concessions opening, mid-shift, and closing tasksMaintain cleanliness in concession area, restrooms, lobby and theaters, including completing recurring cleaning tasks, and the cleaning of auditoriums after each screeningConduct auditorium checks, as scheduled throughout the shift, to ensure picture & sound presentation are good, as well as ensuring audience members are not being disruptiveEnsure concessions stock is properly maintained throughout shiftProvide general information about SIFF and its programs to customersCommunicate facilities issues and customer concerns to the Cinema Management TeamKeep current on SIFF programming, series and programs, events, and schedulesAssist with event set-up and breakdown, when neededAssist in nightly changes to marquees and poster cases, when neededOther duties as assigned

Required Skills/Abilities

1+ years of cash handling experience1+ years of customer service experienceMust be 21 years of age or olderCurrent Food Handler's Card & Class 12 Mixologist Permit obtained in WA State, or ability to obtain them, requiredAbility to work a flexible schedule consisting of nights, weekends and holidays. (Holiday and weekend availability is required)Demonstrated commitment to racial equity

Desired Skills/Abilities

Have excellent customer service skillsHave excellent cash handling skillsHave excellent communication skillsHave the ability to multitask and think on your feetHave the ability to follow directionHave a high comfort level with computers and POS systemsEnjoy working in a fast-paced, customer focused environmentBe self-motivated as well as an excellent team-player

Disclosures

AAP/EEO Statement: SIFF provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Any offered salary is determined based on internal equity, internal salary ranges, market data, applicant’s skills and prior relevant experience, certain degrees and certifications.

Benefits: Eligible positions receive a comprehensive package of benefits including medical, dental, vision, HSA, FSA, sick leave, and paid holidays.

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