Company: Netflix | Location: New York, USA | Salary: $20–30/hour
Education: Bachelor’s Degree required.
Job ResponsibilitiesAs a Product Manager in the Netflix CS Technology Team, you will lead product strategy and oversee the development and operation of customer support tools, knowledge management systems, and content management solutions.
Provide product ownership for knowledge management & content management structures, including features, data pipelines, APIs, and integrations.Drive product roadmap – gather requirements, prioritize, assess dependencies, mitigate risks, and communicate progress.Work with all CS functional groups to understand vision and pain points and to deliver scalable, high‑quality solutions.Partner with engineering and data science teams to ship and iterate product features.Localize support experiences for global regions, tailoring to local user needs.Expand product responsibilities to new tools as the enterprise requires.QualificationsExperience in making data‑driven decisions and exercising judgment.Solid understanding of delivering great experiences for both customers and agents.Track record of improving customer and agent experiences.Strong leadership and influence skills, often without formal authority.Excellent written and verbal communication: clear memos, presentations, and persuasion skills.Ability to motivate and lead designers and engineers.Prior experience with KMS/CMS products, whether pre‑production or in‑house.Previous focus on customer service products.Experience with high‑quality product ownership structures is a plus.International product experience is also beneficial.
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