IT Cinema Tier 2 Support Technician I

What is the job?

If you enjoy hands-on technology work and want to play a direct role in bringing the moviegoing experience to life, this could be a great fit. As an IT Cinema Tier 2 Support Technician I, you'll support the systems that power our theatres while also helping lead the IT side of exciting projects like new cinema openings, upgrades, and remodels.

In this role, you'll combine troubleshooting, project coordination, and collaboration to keep our cinema technology running smoothly. You'll partner with internal teams and vendors, solve complex technical issues, and help ensure every theatre is set up for success.

What will you be doing?

You will support cinema technology by troubleshooting hardware and software issues and responding to technical incidentsYou will lead the IT scope of projects including theatre openings, remodels, and closures, ensuring timelines and standards are metYou will coordinate with vendors and internal teams on equipment installs, cabling, and system configurationsYou will monitor system performance, document updates, and ensure systems meet service level expectationsYou will collaborate across IT teams to improve processes, maintain infrastructure, and support ongoing operationsAbout you

You will have hands-on experience supporting IT infrastructure, hardware, and software in a technical environmentYou will be comfortable managing multiple priorities and working both independently and as part of a teamYou will be able to troubleshoot issues, think critically, and make decisions-even in high-pressure situationsYou will communicate clearly with both technical and non-technical partnersYou will be open to travel and adapt to changing project needsYou will be a great fit, if our values resonate with you: We Create, We Perform, We Inspire. Read more about them here - About usAbout Regal

Regal Cinemas - where movie magic meets unforgettable experiences!

At Regal Cinemas, part of Regal Cineworld, each day is a celebration of everything film and entertainment. From the first popcorn crunch to the closing credits, we're all about creating moments that spark joy, laughter, and a little bit of movie magic.

With over 7,600 screens across 625 locations in 9 countries, including Cineworld, Picturehouse, Cinema City, Yes Planet, and Regal Cinemas right here in the US - we bring the joy of movies to millions.

Based out of our buzzing Theatre Support Office in Knoxville, Tennessee, we offer a variety of roles with a mix of hybrid, field-based, or remote working options, depending on the role.

What really makes Regal shine? Our people. We're passionate about supporting your growth and helping you carve out your dream career within the Regal Cineworld family. Fancy joining us on this epic film adventure? Dive into the Regal stories and see what life's like behind the scenes of the big screen!

Read more about the Regal culture here - Regal Careers

Our Benefits

Discretionary annual bonusFree movie passes and discounted concessions at any Regal locationPaid vacation time and sick leave to support a healthy work-life balanceEligibility to participate in our 401(k) retirement plan with company match after age 21 and one month of serviceSummer half-day Fridays during the summer seasonMedical and prescription coverage, with company contributions toward the costCompany-paid life insurance and disability insurance at no cost to employeesDental, vision, and supplemental life insurance options available for employees and their dependentsAdditional coverage options including accident, critical illness, and hospital indemnity insuranceInclusion & Belonging

At Regal Cineworld, we believe our strength comes from the diversity of our people. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. Our commitment to inclusion and belonging embraces all aspects of identity, including gender, ethnicity, age, disability, sexual orientation, religion, and background.

We take pride in creating an environment where differences are celebrated and everyone has equal opportunities to succeed. Our hiring process is designed to be fair and accessible, welcoming applicants from all backgrounds. If you need any accommodations during the hiring process or in the workplace to support your needs, please contact the Talent team.

Do you feel like you don't have all the experience listed but would love to explore a career at Regal? Please still contact [email protected]. We understand that confidence gaps and imposter syndrome can get in the way of meeting incredible candidates, and we wouldn't want this to prevent us from meeting you.

Skills:
Administrative Skills, Communication Skills, Diversity, Film, Identify Issues, Incident Response, Information Technology & Information Systems, Marconi/MSI Planet, Multitasking, Operational Support, Performance Analysis, Prescription Drugs, Problem Solving Skills, Process Improvement, Project Estimates, Project/Program Coordination, Remodeling, Software Administration, Systems Administration/Management, Systems Maintenance, Technical Leadership, Technical Support, Theater, Willing to Travel

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Regal Entertainment Group