What is the job? You will provide cinema equipment support and fulfilment services from the IT Hardware Depot for cinemas through service desk cases including day-to-day troubleshooting, shipping and receiving equipment, assisting in the development, testing, and deployment of products, and supporting broader IT projects.You will collaborate with other IT groups to ensure ongoing operation and maintenance of Regal’s cinema infrastructure assisting with incident management and root cause analysis to ensure smooth ongoing operations.You will contribute to vendor relationships by ensuring compliance with defined SLAs, SOWs, contract terms, and schedules, while also monitoring equipment status, warranty coverage, and performance metrics to identify areas for improvement. You will have experience supporting organization infrastructure, ideally working with multiple remote locations.You will be disciplined in managing high volume detailed processes, all while delivering excellent customer service.You are comfortable problem solving and working with a team to find solutions.You have tactile experience working with current and planned technologies.You will be a great fit, if our values resonate with you: We Create, We Perform, We Inspire. From the first popcorn crunch to the closing credits, we’re all about creating moments that spark joy, laughter, and a little bit of movie magic. At Regal Cineworld, we believe our strength comes from the diversity of our people.
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