HR & Admin Receptionist

Job Description
Job Description

1. Core Administrative & Operational Support
Responsible for daily administrative tasks, including answering phone calls, handling mail and deliveries, and managing office supplies.
Accurately complete, update, and maintain various records related to sales, inventory, and operational tracking.
Handle company routine expenses (such as utilities and local taxes), including payment processing and record management.
Serve as the primary point of contact for the U.S. office, coordinating internal daily operations and external communications.

2. Cross-Department Coordination & Communication
Act as a key liaison between the China and U.S. teams, ensuring efficient and clear cross-time-zone communication with headquarters and multiple departments.
Ensure accurate and timely information flow between teams in both regions.

3. Logistics, Finance & Legal Support
Coordinate and follow up on international shipping, including ocean freight and local logistics, while handling related documentation and issues.
Provide basic financial support, including account reconciliation, check management, and banking transactions.
Communicate and coordinate with government agencies and tax authorities (e.g., the California Department of Tax and Fee Administration) via phone to resolve related matters.

4. Customer Support & New Business Operations
Professionally handle incoming customer calls, follow up on feedback, and resolve customer issues.
Assist in the launch and operational support of new business lines (e.g., window tinting services), including revenue tracking and daily operations.
Handle unexpected operational issues to ensure business continuity.
Occasionally support marketing or business needs by participating in video or photo shoots (on-camera), requiring American English proficiency and fluent Chinese for promotional or product demonstrations.

5. Flexibility & Comprehensive Responsibilities
Due to the time difference between China and the U.S., occasionally support work communications outside of regular working hours.
Continuously learn and adapt to new responsibilities to support the company’s evolving business needs.

Language Skills: Native or near-native English proficiency with strong American-style spoken and written communication; fluent in Mandarin as a working language.

Experience: Prior experience in administrative, operations, or related roles within a U.S. office environment preferred; on-camera experience is a strong plus.

Skills & Attributes: Strong organizational, coordination, and multitasking abilities with attention to detail; excellent communication and interpersonal skills, able to work across cultures; proactive, reliable, and capable of working independently to solve problems; professional appearance with confident on-camera presence; proficient in Microsoft Office.

Company DescriptionWe are a trusted U.S. auto customization brand specializing in high-quality car wrap films. Our mission is to help car owners transform their vehicles with premium, durable wraps in a wide range of colors and finishes.

Company Description
We are a trusted U.S. auto customization brand specializing in high-quality car wrap films. Our mission is to help car owners transform their vehicles with premium, durable wraps in a wide range of colors and finishes.