Guest Specialist, Film Desk

The Museum of Modern Art is currently accepting applications for a Guest Specialist who create a highly positive experience for Museum guests that is conducive to repeat visitation, membership conversion, and positive word of mouth for the Museum. Validates admission at points of entry to galleries.Ensures smooth flow of visitors by proactively guiding visitors to various queues and spaces. Assists with event RSVPs as needed.Reports to management any issues of cleanliness or public safety in public spaces.Assists Lobby Managers in organizing and presenting periodic training programs for new staff members. Coordinates onsite promotion fulfillment.Resolves service escalations from Guest Assistants; alerts Management if necessary.Frequently performs the functions of different positions within the Visitor Experience teams, specific to Membership (e.g., Guest Specialist), and Retail Stores (Sales Associate), as assigned by management based on business needsParticipates and completes all mandatory training. Exceptional customer service skills, customer service experience, passion for the arts.Must be available to work weekends and holiday periods.This position is in scope of the Payment Card Industry Data Security Standard (PCI) DSS), therefore, any offer of employment for this position will be contingent on the satisfactory completion of a criminal background check.

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