Guest Services Manager at Paragon Theaters Pavilion (Naples, FL)

Paragon Theaters is known nationwide for pioneering the Lux Box and Axis 15 Extreme experience. Paragon offers up first-run movies and alternate programming alongside an American Grill menu and full-service bar. Paragon Theaters offers competitive salaries and benefits. Paragon Theaters is a growing company with a culture that values its team members and guests and whose goal is to celebrate the movie going experience.

JOB RESPONSIBILITIES:

The Guest Services Manager helps coordinate theater and food and beverage operations to achieve Paragon’s goals. The Guest Services Manager also supports the management team by communicating expectations to all associates in a professional and safe work environment. Responsibilities include, but are not limited to:

Ensuring that associates satisfy all Paragon Theaters guest service standards.
Performing daily opening, closing, operational, and administrative duties
Ensuring proper staffing in each area
Assisting with hiring, training, and appropriately handling associates in all areas
Collaborating effectively with supervisors, peers, subordinates, guests, vendors, and corporate partners
Listening, communicating, and working to resolve guest concerns
Delivering timely results with minimal supervision
Maintaining regular personal attendance for all scheduled shifts
All other functions as designated by the General Manager

JOB REQUIREMENTS:

Prior theater experience is helpful for this role
Must be 21 years old or older.
Minimum of 2 years’ experience in hospitality business (bar, restaurant, etc.)
Minimum of 1 year of supervisory experience
Ability to obtain any required alcohol service licenses or certifications
Standing, walking, lifting, twisting, and bending on a frequent basis
Ability to lift up to 50 lbs.
Ability to work and meet deadlines with minimal supervision
1-2 years of experience in a casual-dining environment
Working knowledge of all staff functions
Supervisor experience
Culinary, or equivalent experience

COMPENSATION: Hourly

TRAINING: 4-6 week Manager-In-Training Program

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

401(k)
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Vision insurance

Work Location: In person