Regal Cinemas, Inc. is seeking a Customer Experience Supervisor to lead the day-to-day operations of the Customer Experience team in Knoxville, TN. You will coach staff, handle escalations, and partner with theatre leadership and corporate teams to improve processes and guest satisfaction.
The role focuses on resolving complex inquiries, analyzing service trends, and driving initiatives that enhance guest experiences across theatres and Regal Crown Club, Unlimited, the website, and mobile app.
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