Guest Experience Associate - Tickets, VR & F&B

Position: Guest Experience Associate - Tickets, VR & F&B, Growth Guest Services/ Virtual RealityDepartment/ Location: FOHSupervisor: General Manager/ Operations Manager / Assistant ManagersCompensation: Hourly WageEnvision Cinemas is a multi-screen dine in movie theater with virtual reality, bar, and private event space. Envision brings back the glory of cinema’s past with a modern twist. From our full bar & lounge to the push-button service in our modern recliners.Job Description The Guest Services Cashier is responsible for supporting our execution of an excellent guest experience, achieved by greeting, welcoming, and assisting guests with ticketing, fudge or virtual reality purchases as well as controlling the flow of service by seating and opening auditoriums.Job PurposeTo provide excellent guest experiences, by assisting guests with ticketing, fudge and virtual purchases and assisting in the flow of service by seating and opening auditoriums as directed.QualificationsAbility to accurately exchange currency with guests and responsibly operate a cash drawerReliable transportation to and from workWorks days, nights, holidays and/or weekends as requiredAbility to work in a team environmentAbility to work calmly and effectively under pressureMust have problem solving abilities, and time-management skillsAbility to monitor and assist in the purchase of Virtual Reality gamesAbility to explain Envision Cinemas policies and concept to guestsCoachabilityPleasant and friendly demeanor through entire shiftCommitment to cleanliness of our facility: willingness to assist in cleaning of restrooms, lounge, guest services and other areas as directedConfident, Great Attitude, High Energy and DriveSupports the management team and company goals/visionsJob TasksAdhere to company standards of cleanliness in all areas of our facilityAssist guests with purchase of movie tickets, fudge, and Virtual RealityOversee guest participation in Virtual Reality games, ensuring all players follow rules for play and equipment is handled properlyProper cleaning, use and storage of Virtual Reality equipment and arenasSafely serving fudge to guests, as well as communicating information about allergiesMaintaining a clean and visually appealing fudge displayCommunicate with managers when guests communicate any service issuesEnsure Guest Services operations are running smoothly by completing all “Jolt” checklists in a timely mannerAssist in making sure restroom checks happen hourly by completing “Jolt” checklistsDirect guests to auditoriums, scan tickets and provide menusPro-active in getting things done and exceeding expectations of both guests and team membersEnforce and follow all Envision Cinemas policies, such as our No Outside Food or Drink policy, age restrictions on tickets or Virtual Reality participationAssisting bar staff with cleanliness of the lounge area as necessaryShowing flexibility and willingness to perform tasks outside of an assigned positionComplete training and attend classes as directedComply to all manager requests for any cleaning tasks or other dutiesGreeting and welcoming, answering questions, thanking, and saying goodbye to guestsSuggesting our Loyalty program to guestsPhysical Requirements Ability to speak and hearAbility to stand and walk for long periods of timeAbility to reach, bend, stoop, and frequently lift up to 45lbs.Benefits/PerksCompetitive PayGrowth OpportunitiesFree Movie TicketsDiscounted Food while on shift#J-18808-Ljbffr

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