Greeter

Greet Crew - Job Description

2026

Position Summary

The Greet Crew ensures every guest has an awesome experience by being

hospitable, assisting with movie ticket purchases, questions, introducing films, and

assisting guests with any needs they may have. They are guest-focused, flexible,

knowledgeable about movies, and care about the overall Alamo guest experience.

They share the excitement of our specialty programming with our guests and help

keep our facilities in world-class condition.

The Greeter is a guest-facing representative of Alamo Drafthouse and is responsible

for upholding our Core Values at all times.

Core Role Responsibilities

Responsible for greeting, assisting, educating, and/or ushering guests throughout

their experience, including but not limited to ticketing needs, point-of-sale

assistance, and exit greets

Conducts quality food checks and delivers food/beverage orders to the correct

seats consistent with venue theater floor maps

Knowledgeable of the Alamo menu and common allergensResponsible for safe alcohol service, including checking IDs on drink delivery and

monitoring guest consumption, following local and state regulations

Knowledgeable of Alamo policies, procedures, and safety standardsCalmly acts as first responder for guest complaints and disruptions, working to

resolve issues while balancing brand standards with a positive guest experience

Regularly and effectively communicates urgent issues or unusual matters of

significance to managers; takes prompt corrective action in accordance with

Alamo standards of conduct where necessary

Maintains a cheerful, courteous disposition with guests and teammates, and

communicates efficiently with Production staff, Runners, Managers, and guests

Checks guest tickets to ensure they are in the correct seatResponsible for theater, lobby, and restroom cleaning, as well as opening and

closing duties as assigned, to maintain cleanliness standards across all

high-touch areas

Greet Crew - Job Description

Jan 2026

Anticipates guest needs and monitors notifications for guest requestsAnticipates and maintains appropriate stocking levels of necessary suppliesActs as Brand ambassador for Loyalty and Subscription programs (i.e.,Victory

Rewards and Season Pass)

Must be flexible and comfortable acting as a full guest-facing liaison in the event

of a technology glitch or as needed for private event execution or other business

reasons

Must exhibit a full understanding and the proper administration of ADA standards,

including service animal regulations, wheelchair accessible seating, and assistive

devices to guests' seats

Completes tasks with efficiency and a sense of urgencyDemonstrates strong teamwork skillsOther duties as assigned

Preferred Experience

Prior experience with point-of-sale systemsPrior hospitality or food service experience

Requirements

Availability to work nights, weekends, and holidays (minimum 3 days a week,

at least one day being a weekend)

Ability to move with caution and work collaboratively in a loud, sometimes

dark, fast-paced environment

Ability to bend, duck, crouch, walk up and down stairs, carry multiple

plates/trays, and deliver food while limiting disruptions

Ability to lift and carry up to 50 pounds at one time and repeatedly during

entire shift

Ability to stand and walk for extended periods throughout the shiftAbility to maintain physical stamina and coordination in a fast-paced settingStays up-to-date on all local food/beverage compliance regulations, safety

courses, and assigned online trainings

Reliable transportation