Greeter

Greet Crew - Job Description

2026


POSITION SUMMARY

The Greet Crew ensures every guest has an awesome experience by being

hospitable, assisting with movie ticket purchases, questions, introducing films, and

assisting guests with any needs they may have. They are guest-focused, flexible,

knowledgeable about movies, and care about the overall Alamo guest experience.

They share the excitement of our specialty programming with our guests and help

keep our facilities in world-class condition.

The Greeter is a guest-facing representative of Alamo Drafthouse and is responsible

for upholding our Core Values at all times.

Core Role Responsibilities

Responsible for greeting, assisting, educating, and/or ushering guests throughout
their experience, including but not limited to ticketing needs, point-of-sale

assistance, and exit greets

Conducts quality food checks and delivers food/beverage orders to the correct
seats consistent with venue theater floor maps

Knowledgeable of the Alamo menu and common allergens
Responsible for safe alcohol service, including checking IDs on drink delivery and
monitoring guest consumption, following local and state regulations

Knowledgeable of Alamo policies, procedures, and safety standards
Calmly acts as first responder for guest complaints and disruptions, working to
resolve issues while balancing brand standards with a positive guest experience

Regularly and effectively communicates urgent issues or unusual matters of
significance to managers; takes prompt corrective action in accordance with

Alamo standards of conduct where necessary

Maintains a cheerful, courteous disposition with guests and teammates, and
communicates efficiently with Production staff, Runners, Managers, and guests

Checks guest tickets to ensure they are in the correct seat
Responsible for theater, lobby, and restroom cleaning, as well as opening and
closing duties as assigned, to maintain cleanliness standards across all

high-touch areas


Greet Crew - Job Description

Jan 2026


Anticipates guest needs and monitors notifications for guest requests
Anticipates and maintains appropriate stocking levels of necessary supplies
Acts as Brand ambassador for Loyalty and Subscription programs (i.e.,Victory
Rewards and Season Pass)

Must be flexible and comfortable acting as a full guest-facing liaison in the event
of a technology glitch or as needed for private event execution or other business

reasons

Must exhibit a full understanding and the proper administration of ADA standards,
including service animal regulations, wheelchair accessible seating, and assistive

devices to guests' seats

Completes tasks with efficiency and a sense of urgency
Demonstrates strong teamwork skills
Other duties as assigned
Preferred Experience

Prior experience with point-of-sale systems
Prior hospitality or food service experience
Requirements

Availability to work nights, weekends, and holidays (minimum 3 days a week,
at least one day being a weekend)

Ability to move with caution and work collaboratively in a loud, sometimes
dark, fast-paced environment

Ability to bend, duck, crouch, walk up and down stairs, carry multiple
plates/trays, and deliver food while limiting disruptions

Ability to lift and carry up to 50 pounds at one time and repeatedly during
entire shift

Ability to stand and walk for extended periods throughout the shift
Ability to maintain physical stamina and coordination in a fast-paced setting
Stays up-to-date on all local food/beverage compliance regulations, safety
courses, and assigned online trainings

Reliable transportation