Greeter

Position Summary
The Greet Crew ensures every guest has an awesome experience by being hospitable, assisting with movie ticket purchases, answering questions, introducing films, and helping guests with any needs they may have. They are guest-focused, flexible, knowledgeable about movies, and care about the overall Alamo guest experience. They share the excitement of our specialty programming with our guests and help keep our facilities in world‑class condition. The Greeter is a guest‑facing representative of Alamo Drafthouse and is responsible for upholding our Core Values at all times.

Core Role Responsibilities

Responsible for greeting, assisting, educating, and/or ushering guests throughout their experience.
Conduct quality food checks and deliver food and beverage orders to the correct seats following the venue floor maps.
Know the Alamo menu and common allergens.
Serve alcohol safely, including checking IDs on drink delivery and monitoring guest consumption in compliance with local and state regulations.
Know Alamo policies, procedures, and safety standards.
Act calmly as first responder for guest complaints and disruptions, balancing brand standards with a positive guest experience.
Communicate urgent issues or unusual matters to managers, taking prompt corrective action as needed.
Maintain a cheerful, courteous disposition with guests and teammates; communicate efficiently with Production staff, Runners, Managers, and guests.
Check guest tickets to ensure correct seating.
Perform theater, lobby, and restroom cleaning and opening/closing duties to maintain cleanliness across high‑touch areas.

Greet Crew – Job Description

Anticipate guest needs and monitor notifications for guest requests.
Maintain appropriate stocking levels of necessary supplies.
Act as brand ambassador for Loyalty and Subscription programs (e.g., Victory Rewards and Season Pass).
Be flexible and comfortable acting as a full guest‑facing liaison during technology glitches or for private events.
Understand and administer ADA standards, including service animal regulations, wheelchair accessible seating, and assistive devices.
Complete tasks efficiently with a sense of urgency.
Demonstrate strong teamwork skills.
Other duties as assigned.

Preferred Experience

Prior experience with point‑of‑sale systems.
Prior hospitality or food service experience.

Requirements

Availability to work nights, weekends, and holidays (minimum 3 days a week, at least one day being a weekend).
Ability to move with caution and work collaboratively in a loud, sometimes dark, fast‑paced environment.
Ability to bend, duck, crouch, walk up and down stairs, carry multiple plates/trays, and deliver food while limiting disruptions.
Ability to lift and carry up to 50 pounds at one time and repeatedly during the entire shift.
Ability to stand and walk for extended periods throughout the shift.
Ability to maintain physical stamina and coordination in a fast‑paced setting.
Stay up‑to‑date on all local food/beverage compliance regulations, safety courses, and assigned online trainings.
Reliable transportation.