Greet Crew (Seasonal)

They are guest-focused, flexible, knowledgeable about movies, and care about the overall Alamo guest experience. They share the excitement of our specialty programming with our guests and help keep our facilities in world-class condition. To Ensure EVERY Guest and Teammate Has An AWESOME Experience And Is EXCITED To Come Back Core Role Responsibilities Responsible for greeting, assisting, educating, and/or ushering guests throughout their experience, including but not limited to ticketing needs, point-of-sale assistance, and exit greets Conducts quality food checks and delivers food/beverage orders to the correct seats consistent with venue theater floor maps Knowledgeable of the Alamo menu and common allergens Responsible for safe alcohol service, including checking IDs on drink delivery and monitoring guest consumption, following local and state regulations Knowledgeable of Alamo policies, procedures, and safety standards Calmly acts as first responder for guest complaints and disruptions, working to resolve issues while balancing brand standards with a positive guest experience Regularly and effectively communicates urgent issues or unusual matters of significance to managers; takes prompt corrective action in accordance with Alamo standards of conduct where necessary Maintains a cheerful, courteous disposition with guests and teammates, and communicates efficiently with Production staff, Runners, Managers, and guests Checks guest tickets to ensure they are in the correct seat Responsible for theater, lobby, and restroom cleaning, as well as opening and closing duties as assigned, to maintain cleanliness standards across all high-touch area Anticipates guest needs and monitors notifications for guest requests Anticipates and maintains appropriate stocking levels of necessary supplies Acts as Brand ambassador for Loyalty and Subscription programs (i.e.,Victory Rewards and Season Pass) Must be flexible and comfortable acting as a full guest-facing liaison in the event of a technology glitch or as needed for private event execution or other business reasons Must exhibit a full understanding and the proper administration of ADA standards, including service animal regulations, wheelchair accessible seating, and assistive devices to guests' seats Completes tasks with efficiency and a sense of urgency Demonstrates strong teamwork skills Other duties as assigned The role is tip shared at 80% of the total tips, with 20% of the tip pool split amongst the BOH and 80% to the FOH.