German Speaking Customer Support Streaming TV & Movie Services Department

Position: German Speaking Customer Support for Streaming TV & Movie Services Department Mercier Consultancy is excited to announce an opening for a German Speaking Customer Support Representative in our Streaming TV & Movie Services Department for one of our clients! In this key Entry Level role, you will be the go-to support person for our German-speaking clients, providing them with exceptional assistance as they navigate our streaming services and explore a wide array of TV shows and movies.This position is perfect for individuals who are passionate about entertainment and customer service. You will play a critical role in enhancing the viewing experience for our users by promptly addressing their inquiries and resolving any issues they may encounter.ResponsibilitiesRespond to customer inquiries in German via phone, email, and chatAssist clients with account management, streaming issues, and service featuresAccurately document customer interactions and resolutions within our CRM systemCollaborate with technical and product teams to troubleshoot complex issuesProvide users with information on new content and featuresCollect and relay customer feedback to improve our servicesParticipate in training sessions to stay updated on product offerings and policiesFluency in German and English, both written and verbalPrevious experience in customer support, ideally in the streaming or entertainment sectorExcellent communication and interpersonal skillsStrong problem-solving abilities and attention to detailA proactive approach to ensuring customer satisfactionAbility to manage multiple inquiries efficiently in a fast-paced environmentFamiliarity with customer support tools and technologiesCompetitive Monthly SalaryMonthly Performance BonusFully Paid Relocation Package ( Flight, Transfer and Hotel )Health InsurancePrivate Health Insurance2 Extra Salaries Per YearSupport In Finding Accommodation After HotelFully Paid TrainingFree Greek CourseMore Benefits and DiscountsAnd More...#J-18808-Ljbffr

Create an account to see the full posting, access our search engine, and more.