Apply in ~60 Seconds Your responsibilities will cover various areas such as bowling, gaming, attractions, redemption, and facility upkeep. Operational Oversight:Assist in managing daily operations to ensure efficiency.Supervise staff during shifts, fostering a positive work atmosphere.Respond promptly and professionally to guest inquiries, feedback, and concerns.Communicate effectively with other departments to ensure seamless operations.Monitor cash handling, point-of-sale systems, and inventory levels.Identify opportunities for upselling and enhancing revenue.Bowling Management:Oversee bowling lanes, equipment, and maintenance activities.Coordinate birthday parties and special lane events.Address lane malfunctions quickly to minimize guest disruptions.Enforce lane etiquette, ensuring safety and proper conduct.Gaming and Attractions:Manage arcade games and various attractions.Monitor guest flow and game performance, troubleshooting any technical issues.Inform the team about ongoing promotions or loyalty programs in the game room.Redemption Center:Supervise the redemption area for ticket exchanges.Maintain a diverse inventory of redemption items to attract guests.Train staff on redemption procedures and customer service excellence.Cleanliness and Maintenance:Regularly inspect the FEC for cleanliness, safety, and functionality.Coordinate cleaning schedules for restrooms, common areas, and gaming zones.Promptly report and address any maintenance needs.Staff Training and Development:Train new hires on policies, safety protocols, and customer service standards.Promote a positive team culture through ongoing coaching and feedback.Cross-train staff across various roles within the FEC.Guest Experience:Ensure a welcoming atmosphere for families and individuals.Quickly address issues to achieve exceptional customer satisfaction.Implement strategies to enhance guest retention and encourage repeat visits.Requirements: Frequent bending, kneeling, and lifting up to 50 lbs.Regular standing, walking, and reaching around the venue.Noise level may be moderate to high at times.Ability to work in a standing position for extended periods.Benefits Available: DISCLAIMER: This job description is intended only as a general guideline of your duties and responsibilities at Cinemark and is not a legally binding contract.
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