Front of House Service Staff

Job Description Job Description Job Title: Front of House Service Staff

Department/Location: FOH

Supervisor: General Manager/Operations Manager/ Assistant Managers

Compensation: Hourly Wage + Tips (Tip Pool with Bonus)

Company: Envision Cinemas is a multi-screen dine in movie theater with virtual reality, bar, and private event space. Envision brings back the glory of cinema’s past with a modern twist. From our full bar & lounge to the push-button service in our modern recliners.

Job Description: The Front of House Service staff is responsible for providing an excellent dining and viewing experience to guests of our Cinema, explaining our concept to newcomers, knowledgeably guiding our guests through our menu offerings, demonstrating salesmanship and dedication to guest satisfaction.

Job Purpose: To ensure guest satisfaction during their dining and viewing experience, by providing genuine hospitality and maintaining a clean and safe dining space for guests to enjoy. Our front of house model for staff, is for everyone to start at the same position, and your promotions to future positions are based on performance, skills, and passion to succeed. Promotions to new positions are rewarded by large portions of the tip pool and higher percentage of bonus tip pools. Please note that some tiers require certain age requirements that are mandated by law (i.e. Tiers that allow carry of alcohol, bartending, etc..)

Job Qualifications:

Read, understand, and comply with all parts of Employee HandbookAbility to accurately exchange currency with guestsAbility to bus/pre-bus with or without support staffReliable transportation to and from workWorks days, nights, holidays and/or weekends as requiredAbility to use concise language to communicate between guests and BOHAbility to work in a team environmentAbility to work calmly and effectively under pressureMust have problem solving abilities, be attentive to details and able to multi-taskStrong time-management skillsCommitment to quality serve and food and beverage qualityAbility to provide excellent customer service for all guests in our CinemaIs eager and willing to learn and develop new skillsCoachabilityCompetitive spiritConfident, Great Attitude, High Energy and DriveSupports the management team and company goals/visionsJob Tasks: (Tasks are assigned in specific tiers)

Adhere to company standards and service levels to increase sales and provide excellent guest experiencesInform guests of any Limited Time Offers or promotions (Wine Wednesday, Souvenir items, etc)Fluency in all food and beverage menus with knowledge of allergies and aversionsWalking new guests through our dining concept and relevant equipment with concise explanationAccurately and concisely ringing in orders, ensuring modifications are as requestedTiming orders and courses throughout the dining experience, helping to prevent unnecessary back up in BOH, and promoting additional guest purchasesUsing appropriate level of volume during features, and kneeling to prevent obstruction of viewing screenCreate and sustain regulars with focus on building rapportUnderstand and communicate with managers regarding guest experience to repair any damaged guest experiencesEnsure compliance with operational standards, company policies, and Federal/State/Local lawsEnsure alcoholic beverages are served only to guests over the age of 21 and monitor guest consumptionEnsure theater operations are running smoothly by completing all “Jolt” checklists and assigned side-work in a timely mannerPro-active in getting things done and exceeding expectations of both guests and team membersSafely handling food, and maintaining general cleanliness of our CinemaMaintain a positive, friendly demeanor throughout the entirety of shiftComply to all manager requests for any cleaning tasks or other dutiesComplete training programs and attend classes as directedDemonstrating flexibility and willingness to perform tasks outside of an assigned positionAdhere to company standards of cleanliness in all areas of our facilityEnsure proper use of chemicals while cleaning, and proper use of any equipmentEnsure restroom checks happen hourly by completing “Jolt” checklistsEnforce and follow all Envision Cinemas policies, su