Front of House Concessions Crew

Position Description:
The Front of House Staff works the day-to-day operations at Broadway Centre Cinemas and reports to the manager on duty. Job duties include the following, along with related tasks assigned by the manager on duty:

Our team members need to have a lot of energy and be excited and eager with each and every customer. They are happy working schedules that revolve around hours of entertainment activities, like evenings and weekends.

Handling ticket sales and concession transactions;
Providing good customer service to SLFS patrons;
Completing daily tasks that are issued each week by management;
Cleaning the theaters and sweeping the lobby between shows, and ensuring that the
entire area remains clean, including in concessions areas and other front-of-house areas

in the facility;

Checking bathrooms for cleanliness and stocking;
Checking theaters to ensure presentation quality;
Identifying potential issues requiring outside maintenance and reporting it immediately to
the manager on duty;

Reporting major issues and concerns to higher authority within SLFS;
Helping to update marquees, lobby signage, and poster and video monitor promotion;
Working in concessions day to day;
Stocking concessions as needed;
Keeping sidewalks free of snow/ice during winter;
Attending periodic staff meetings
Completing opening and closing procedures at both venues under direction of the
assigned manager.

o At Broadway, this includes, without limitation, checking the auditoriums to make

sure they are empty, and then leaving through the front door, ensuring it is closed

and locked behind; when applicable

Passing on to management issues with projection and sound equipment
Promoting and processing Salt Lake Film Society memberships as needed
Assisting with setting up and striking special events as needed.

Directly Reports to: Theatre Operations Managers

Manages: N/A

Peer Group: Front Of House Concessions Crew

Works closely with: Volunteers