Regal Cinemas is a leading movie theater chain dedicated to providing an exceptional entertainment experience to moviegoers across the country. Known for its commitment to quality customer service, state-of-the-art facilities, and a wide selection of films, Regal Cinemas has established itself as a prominent name in the movie exhibition industry. Its theaters are equipped with the latest technology, including advanced sound systems, premium large-format screens like RPX and IMAX, and comfortable seating arrangements to ensure that every guest has an unforgettable cinematic experience. Alongside showcasing top-tier films, Regal offers membership programs such as the Regal Crown Club and Unlimited Program that provide movie enthusiasts with exclusive perks and discounts. The company employs a diverse workforce committed to upholding its mission of delivering excellent service while maintaining safety and cleanliness standards across all its locations. Regal Cinemas employs Floor Staff team members in various capacities including Box Office attendants, Concession Stand operators, and Ushers. These positions may be variable hour, part-time fixed, part-time regular, or full-time hourly roles. Floor Staff employees play a crucial role in representing Regal’s brand to guests by ensuring exceptional service, consistently adhering to company policies, and handling tasks ranging from guest assistance to emergency response and facility maintenance. Employees are expected to portray professionalism aligned with Regal’s mission statement and policies, which includes regular attendance, compliance with dress codes, and readiness to perform general cleaning duties and emergency procedures if needed.
The role of Floor Staff at Regal Cinemas is diverse and integral to the overall guest experience. Depending on the specific assignment, Floor Staff members may work in the Box Office, Concession Stand, or as Ushers, each carrying unique responsibilities. Box Office team members operate the point-of-sale system handling ticket sales, cash management, and promotional programs, while ensuring compliance with MPAA rating guidelines. They also promote enhanced viewing experiences such as 3D, RPX, and IMAX, as well as membership programs. Concession Staff members manage food and beverage sales, maintain inventory accuracy, and operate concession equipment, while strictly following food safety laws and alcohol service regulations where applicable. Ushers are responsible for ticket collection, crowd control, auditorium inspections, seating assistance, and maintaining cleanliness of the theater environment. All Floor Staff must complete the company's cast certification program and maintain relevant training, including alcohol service certification when required. The work demands excellent communication skills, accuracy in transaction processing, the ability to respond to emergencies, and physical stamina to fulfill duties such as lifting, cleaning, and standing for extended periods. This role is designed for energetic individuals who thrive in a customer service environment, enjoy working as part of a team, and have a passion for the entertainment industry. Regal Cinemas offers a supportive work environment focused on career growth and skill development, making this an excellent opportunity for those interested in building experience in hospitality and retail settings.
Completion of cast certification program as a cast member and as box office cashier or progress towards completion
Required to complete any legally required state or local training and obtain certificate if duties include selling or serving alcohol
Complete Regal Responsible Beverage Server training on Regal Online University
Possess good public speaking listen effectively and respond clearly and directly
Perform calculations with speed and accuracy and identify and correct errors
Identify problems gather relevant data recognize alternatives and reach conclusions based on evidence
Possess excellent communication skills with customers co workers and management
Ability to stand walk sit use hands to finger handle or feel reach with hands and arms talk or hear frequently
Ability to climb or balance and stoop kneel crouch or crawl occasionally
Ability to lift up to 60 pounds occasionally
Visual ability including close vision distance vision peripheral vision depth perception and ability to adjust focus
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