Film Location Coordinator

Richmond, VA Job Type: Full-Time Compensation: $80,000 - $95,000 per year + Generous profit bonus program
We are looking for an experienced, motivated, and customer-focused Location Manager to lead the day-to-day operations of our Richmond, VA location.
The Location Manager will play a key role in driving the success of the location by leading and developing a high-performing team, delivering an exceptional customer experience, managing operational performance, and helping achieve sales and profitability goals.
Establish clear expectations, responsibilities, and performance goals for team members.
Train, coach, and develop employees to help them reach their full potential.
Address performance issues and provide appropriate coaching and corrective action when necessary.
Build a culture centered around accountability, teamwork, professionalism, and exceptional customer service.
Sales & Customer Experience
Work closely with the sales team to drive sales performance and achieve location goals.
Develop and implement strategies and action plans to improve sales, customer retention, and overall operating results.
Build strong relationships with customers and help ensure a consistently positive customer experience.
Resolve customer concerns and operational issues promptly and professionally.
Identify opportunities to improve the customer experience and overall performance of the location.
Operations & Financial Performance
Oversee the daily operations of the location and ensure company policies, procedures, and standards are consistently followed.
Monitor payroll, labor costs, overtime, and other personnel expenses.
Manage inventory levels and ensure accurate inventory counts are completed according to company guidelines.
Assist with product ordering and maintaining appropriate inventory levels.
Coordinate delivery schedules and night-call rotations as needed.
Monitor key performance indicators and use business results to identify opportunities for improvement.
Work with leadership to develop and execute strategies that support the location's financial and operational objectives.
Maintain a safe, clean, and professional environment for employees, customers, vendors, and visitors.
Ensure equipment and facilities are maintained in proper working order.
Ensure employees comply with all applicable company policies and procedures.
Communicate effectively with employees, customers, vendors, sales staff, and company leadership.
Provide regular feedback regarding location performance, staffing, customer concerns, and operational opportunities.
Take ownership of projects and initiatives from planning through completion.
Previous experience in the tire industry or a related field.
Previous management or leadership experience in a retail, commercial, automotive, tire, service, or related environment.
Strong customer service and relationship-building skills.
Ability to understand and manage budgets, payroll, personnel costs, and overtime expenses.
Ability to work a flexible schedule based on business needs.
High school diploma or GED.
Generous profit bonus program
Full-time employment
Leadership opportunity with significant responsibility for location performance
If you're an experienced professional with tire industry or related field experience who enjoys leading people, serving customers, improving operations, and taking ownership of business results, we'd like to hear from you.
We are looking for someone who doesn't simply manage the day-to-day operation, but takes pride in building a great team, growing the business, and making the Richmond location successful.
We are an Equal Opportunity Employer and do not discriminate against employees or applicants because of race, color, sex, age, national origin, religion, sexual orientation, gender identity or expression, veteran status, disability, or any other status protected by applicable federal, state, or local law.
McCarthy Tire Service