Position Summary Oversees front‑of‑house operations and ensures a professional, safe, and welcoming audience experience during theatre productions and events. Front‑of‑house theatre operations and audience services Theatre etiquette, accessibility, and customer service practices Emergency procedures and audience safety protocols Basic ticketing and seating procedures University and department policies related to events Strong communication and interpersonal skills Leadership and team coordination abilities Organization and time‑management skills Problem‑solving and conflict resolution skills Attention to detail in preparing public‑facing spaces Coordinate ushers and manage audience flow efficiently Prepare and monitor lobby and house areas before and during performances Address audience concerns in a calm and professional manner Enforce theatre policies during events Work evenings and weekends as required by performance schedules Coordinate ushers and manage audience flow Prepare lobby and house for performances Manage ticketing coordination, if applicable Handle audience concerns during events Assist with additional theatre production and facility tasks as assigned by the Technical Director after primary weekly responsibilities have been completed. Required Qualifications Prior customer service or ushering experience Previous theatre or event management exposure Leadership or supervisory experience in a team setting Applicants must be enrolled as a JSU student taking at least six (6) hours per fall or spring semester. International students on student visas are not eligible for Federal Work Study positions.
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