Federal Work Study - Theatre & Film - House Manager

Department
Theatre and Film

Salary
$8.25 per hour (max. 20 hours per week)

Schedule
Varies, based on the students’ class schedule

Position Summary
Oversees front‑of‑house operations and ensures a professional, safe, and welcoming audience experience during theatre productions and events.

Must be eligible for Federal Work Study. If uncertain of eligibility, please contact the Office of Financial Aid.

Duties & Responsibilities

Front‑of‑house theatre operations and audience services
Theatre etiquette, accessibility, and customer service practices
Emergency procedures and audience safety protocols
Basic ticketing and seating procedures
University and department policies related to events
Strong communication and interpersonal skills
Leadership and team coordination abilities
Organization and time‑management skills
Problem‑solving and conflict resolution skills
Attention to detail in preparing public‑facing spaces
Coordinate ushers and manage audience flow efficiently
Prepare and monitor lobby and house areas before and during performances
Address audience concerns in a calm and professional manner
Enforce theatre policies during events
Work evenings and weekends as required by performance schedules
Coordinate ushers and manage audience flow
Prepare lobby and house for performances
Manage ticketing coordination, if applicable
Handle audience concerns during events
Assist with additional theatre production and facility tasks as assigned by the Technical Director after primary weekly responsibilities have been completed.
Weekly Deliverables

Performance or event report including attendance, issues, and notes
Front‑of‑house checklist completion
Usher schedule or coordination log
Audience feedback summary, if applicable

Required Qualifications

Reliable availability during scheduled performances and events
Professional demeanor and strong customer service orientation

Minimum Qualifications

Prior customer service or ushering experience
Previous theatre or event management exposure
Leadership or supervisory experience in a team setting
Applicants must be enrolled as a JSU student taking at least six (6) hours per fall or spring semester. (Requirements for international students below.)
If not a first‑time student, the applicant must have a GPA of 2.00 or higher.
Selected applicants must provide evidence of student enrollment and GPA (unofficial transcript or printout of enrollment/GPA from MyJaxState).
Must be eligible for Federal Work Study.
May not be a Dual Enrollment Student.

Machines & Equipment

Standard office equipment (computer, phone)
Ticketing or seating management tools (if applicable)
Radios or communication devices used during performances

Notice Regarding International Students

International students on student visas are not eligible for Federal Work Study positions.
Please visit the International Programs website for additional information: http://www.jsu.edu/international/index.html

Required Documents

Cover Letter
Resume

Clery Notice
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, https://www.clerycenter.org/the-clery-act the Jacksonville State University Police provide information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three calendar years. The JSU Annual Campus Security and Fire Report is available online at: https://www.jsu.edu/police/docs/cleryannualreport.pdf

Equal Employment Opportunity
Jax State is an Equal Employment and Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by law.