Expediter

Description

Job Summary

The role of the expeditor is to lead the excitement of the RoadHouse Cinemas (RHC) experience, from the first impression to the last impression, through ticket sales, concession sales, food and drink running, bussing and cleaning. He/she will understand the culture of the concept, and be able to expressively educate all guest inquiries. The expeditor will maintain professionalism in a positive environment, and uphold the quality standard of our products to ensure guest satisfaction. He/she will assist in the safety of our guests by utilizing all safety guidelines and policies to ensure guest safety and satisfaction.

Essential Functions

Multitask with a sense of urgency, while maintaining consistency and accuracyEnsure guest safety by following all required safety processes and protocolsAnticipate guest perception / needsEnsure proper usage of RHC equipment (IPad, card readers, Venue Valet touch screens)Answer phones with professionalism, effectively addressing guest questions and concernsKnow and communicate RHC movie ticket and menu specialsConduct ticket sales, knowing when to offer a void or refund. Work with guests on website accessibility issues and general website troubleshootingEffectively sell merchandise: gift cards, roadie t-shirts, blankets and seasonal promotionsEngage in professional communications with staff and guestsCash handling using tablets and point of sale (POS) systemsPerform Drink ExpoPrepare and serve concessions items: popcorn, candy, milkshakes, desserts, fountain drinks and coffee beverages, and all other.Maintain product knowledge: product availability, allergy / dietary restrictions and vendor infoDeliver food and beverages from kitchen and concessions accurately to assigned tablesMust adhere to liquor laws and alcohol policies Pre-bus and keep up with overall cleanliness of theatres.Maintain facility cleanliness inside and out; including debris in walk ways, re-setting auditoriums, restrooms, lobby and patioComplete side-work as assignedReview bathroom cleanliness each time you use it (per training guidelines), and per assigned dutiesTrash removalTeamwork, assisting with all other departments as needed.Perform other duties as assignedExperience and Education:

Basic math skillsMust obtain Title 4/eTips certification and Food Handlers Card within 30 days of hire. No previous experience necessaryBarista experience a plusRequirements

Physical Requirements

Frequently stoop, kneel, crouch, or crawl. Regularly: stand, walk, climb stairs, balance;use hands to grip, handle, feel, reach; talk and hear;lift 25 pounds at waist or shoulder level.