Customer Service Manager

The Customer Service Manager is an integral part of our cinema leadership team, focusing on both employee training and event management to elevate the overall guest experience. It is essential that the Customer Service Manager is highly organized, has excellent customer service skills, a strong attention to detail, and communicates effectively across departments in order to be successful in this role. Recruit, hire, and develop Floor Team members with a focus on building core customer service skills Oversee training programs for new hires, delegating specific training tasks to team leads as needed Plan and facilitate all-staff training sessions with direction from the General Manager and Human Resources Provide individualized coaching to team members to promote professional development, emphasizing customer service excellence Lead and execute on-site events, including WC signature events, private screenings, and rentals, with direction from the Marketing team Track and report event metrics, including ROI, to leadership Collaborate with the General Manager and site management to assist with task planning and team management Ensure compliance with WC standard operating procedures, including health and safety regulations Cultivate a positive, customer-centered work culture that emphasizes teamwork, accountability, and growth Quality products and quality customer service are top priorities for you and your team. Warehouse Cinemas is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

Create an account to see the full posting, access our search engine, and more.