["Customer Relations Team Lead","Customer Relations Team Lead"]

At Regal, we're committed to creating exceptional experiences for every guest, both in our theatres and through our customer support channels. As a Customer Experience Supervisor, you will help lead the day-to-day operations of our Customer Experience team, providing coaching, guidance, and support to ensure guest inquiries and concerns are resolved efficiently and professionally. In this role, you'll handle complex customer escalations, analyze service trends and performance metrics, and partner with theatre leadership and corporate teams to improve processes and enhance the guest experience. About you 1+ year of experience in customer service, team leadership, customer relations, or a related field; degree in Business, Marketing, Management, or equivalent experience preferred.

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