Customer Relations Team Lead

What is the job? At Regal, we're committed to creating exceptional experiences for every guest, both in our theatres and through our customer support channels. 1+ year of experience in customer service, team leadership, customer relations, or a related field; degree in Business, Marketing, Management, or equivalent experience preferred.Strong leadership, communication, and relationship-building skills with the ability to coach team members and deliver exceptional customer service.Calm, professional, and solutions-oriented when handling escalations, conflicts, and high-pressure situations.Highly organized with strong attention to detail, time management skills, and proficiency in Microsoft Office and other business systems.Customer-focused and goal-driven with a positive attitude, a passion for hospitality, and a commitment to supporting both theatre operations and guest satisfaction.You will be a great fit, if our values resonate with you: We Create, We Perform, We Inspire. Read more about them here - About us About Regal

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