Customer Relations Social Media Coordinator

The Customer Relations Social Media Coordinator is responsible for responding to customer comments received via social media platforms. Regular, dependable attendance and punctuality. Determine and alert appropriate team to any legal and PR concerns. Investigate with General Managers the circumstances involved with a serious issue raised by a customer. Recognize potential problems and report them accurately to the appropriate management personnel. Maintains database used to automatically distribute weekly reports to VP’s, District Managers, Theatre Managers and various other department heads, regarding customer comments received for the week.

Regal Cinemas is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.