Crew Supervisor

BenefitsFree Movie Incentive401(k)401(k) matchingSummaryThe Crew Supervisor assists the General Manager and Managers in the operations of the theater. This is an hourly position that carries building keys.Essential Duties And ResponsibilitiesDeploy Team Members to appropriate stations and assigns primary and secondary duties.Provide follow-up to ensure employees are completing tasks properly and in appropriate time.Maintain high quality of guest service, picture presentation, guest safety and products.Train new and existing employees for all crew positions.Handle guest complaints.Monitor levels of prepared food for business needs.Monitor shift staffing needs.Assist in the maintenance of proper emergency, safety, and security procedures.Monitor employee breaks and other minor restrictions per State law.Complete shift deposits and shift paperwork.Assist Managers in marketing promotions.Monitor and implement food safety and sanitation.Work with Projection to ensure high standards of movie presentation.Other duties as assigned.Competencies CommunicationSupervisors must clearly communicate in a professional manner with guests, vendors, coworkers and management. They must understand instructions, read written company memorandums and proactively communicate when he or she needs more direction.Guest ServiceMust consistently and quickly be able to assess, anticipate and meet multiple guests’ needs at high quality standards and evaluate customer satisfaction while projecting a mood that enhances our guests’ experience. This requires empathy and emotional intelligence above regular industry guest service standards.Organizational SupportFollows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.AdaptabilityAdapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience High School Diploma required.

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