Client Relations Specialist- Bags and Film Division

Position Summary
We are seeking a Client Relations Specialist to join a growing team in Thomson, GA. This role serves as the primary point of contact for customers while supporting account growth, order management, customer retention, and business development initiatives.

This is not a telecommunications or call center position. The ideal candidate is relationship-driven, highly organized, comfortable communicating with customers, and excels in a fast-paced business environment. Success in this role requires strong Excel skills, attention to detail, professionalism, and the ability to build long-term customer relationships.

Schedule

Monday – Friday
8:00 AM – 5:00 PM

RequirementsKey Responsibilities
Build and maintain strong relationships with new and existing customers
Respond to customer inquiries regarding products, pricing, availability, and production timelines
Generate and follow up on sales opportunities through inbound and outbound communication
Conduct professional outreach through phone and email communication
Collaborate with outside sales representatives to grow existing accounts and develop new business
Enter and manage customer orders accurately
Create production orders and coordinate with production teams to ensure timely delivery
Confirm technical specifications and customer requirements
Maintain accurate customer information, spreadsheets, and account records
Schedule meetings for current and prospective customers as needed
Work cross-functionally with sales, production, technical, and warehouse teams
Required Qualifications
Associate degree or equivalent combination of education and experience
Minimum 2 years of relevant customer service, inside sales, account management, or business support experience
Strong Microsoft Excel skills
Experience working with spreadsheets and business data
Excellent verbal and written communication skills
Strong organizational and time-management abilities
Ability to multitask and prioritize in a fast-paced environment
Professional demeanor and customer-focused mindset
Preferred Qualifications
Inside sales experience
Business-to-business (B2B) customer service experience
Account management experience
Experience with Sage software
Manufacturing, industrial, or distribution industry experience
Ideal Candidate
The ideal candidate is comfortable building relationships, managing customer accounts, coordinating internal resources, and supporting business growth. Candidates with strong administrative, account management, inside sales, customer relations, or business operations backgrounds are encouraged to apply.

Benefits
Available after 30 days of permanent full-time employment:

Medical Benefits
Dental Insurance
Vision Insurance
Life Insurance
STD/LTD Benefits
401(k)
401(k) Matching
Employee Referral Program