Client Experience and Sales Representative - BASE + COMMISSION

Reports to:

Sales Manager/Store Manager

About Phantom Films

We've been installing automotive tint, paint protection film, ceramic coatings, home and office films, and even boat protection packages for years, previously under a different name, as a franchise. We've recently separated from the franchise and are focused on growing our business even stronger than ever. We're looking for a team-player that's willing to help us build to new heights! Believe us when we tell you: if you can bring your a-game, the sky is the limit for commission and salary incentives. We grow, you grow!

Job Overview

The Client Experience and Sales Representative is the inside sales position and point of contact for both new and existing clients. This position is responsible for handling incoming calls, emails, lead forms, and walk-ins. In addition to sales, this position helps ensure the smooth operation of the shop work flow by checking in customers, creating work orders, setting customer expectations, and communicating with each customer through every part of the sales, installation, pick up, and follow up phase. This position is the first point of contact for a customer, so professionalism and consistency for projecting the Phantom Films experience is key.

Responsibilities and Duties

Following up with sales leads via phone, email, and text message
Scheduling appointments and collecting information from a customer
Generating new revenue from existing leads, previous customers, and new prospects
Checking customers in for their appointments
Creating work orders
Accepting payment
Updating customers on progress of projects
Keeping the front deskarea clean and organized
Ordering materials, parts, etc when necessary
Communicating with technicians about details on jobs
Setting customer expectations

Competencies

Ability to remain calm with difficult customers
A full understanding of quality expectations and how to communicate those to the customer
Open, direct, and honest communication with managers about situations
Full understanding of the entire range of products and services offered
The ability to up-sell and cross-sell
Speed - the ability to perform quickly without procrastinating
Multi-tasking - must be able to balance multiple jobs and communications between customers, managers, and technicians
The ability to maintain a good relationship with technicians
An understanding and demonstration of the Phantom Films mission and values.
The ability to take accurate notes on conversations, appointments, etc.

Education and experience required

High School Diploma or equivalent
1 year sales/follow up experience a plus but not necessary
HubSpot CRM experience a plus but not necessary
Aptitude for point of sale systems a plus but not necessary

Physical Requirements

Ability to sit at a desk and make calls
Ability to move around the shop freely to meet with customers and technicians

Salary

35K PLUS unlimited commission incentives based on performance (if you help us to grow, your paycheck will grow, too!)

Job Type: Full-time

Pay: From $35,000.00 per year

Benefits:

Paid time off

Ability to Relocate:

Chattanooga, TN 37421: Relocate before starting work (Required)

Work Location: In person