Cinema General Manager: Lead Guest Experience

Established in 2001, Reel Cinemas is proud to be one of the UK’s leading independent cinema chains, with 16 cinemas and 82 screens bringing the magic of the movies to communities across the country. Are you a dynamic leader with a passion for film, customer service, and driving business success? As a General Manager at Reel Cinemas, you’ll take the helm of one of our venues, leading a dedicated team to deliver exceptional guest experiences while ensuring smooth and profitable operations. Proven leadership experience—at least three years in cinema, hospitality, or entertainment venue management.Exceptional customer service skills and a commitment to delivering outstanding hospitality.Strong commercial and financial acumen, with experience managing budgets and analysing performance data.Excellent communication and presentation skills.Passion for cinema and the wider entertainment industry.Flexible and adaptable, with a willingness to travel regionally as the role develops.Comfortable operating in a fast-paced, customer-facing environment.Confident with IT systems and tools (MS Office, AV equipment, POS systems).A full, clean driving licence is useful but not essential.Additional certifications (First Aid, Food Hygiene, H&S, Personal Licence) are advantageous.28 Days of Annual Leave – Time to recharge and refresh.Free Movies & Discounts – Complimentary tickets for you and a guest, plus discounts on snacks and drinks.Career Growth & Development – This role provides immediate operational leadership at Widnes with a clear pathway to regional responsibilities in the North/North West.Supportive Workplace Culture – Be part of a passionate, collaborative team that loves what they do.Why Join Us? Company OverviewWe are a growing cinema circuit anchored in our local communities with a company mission to deliver affordable family entertainment and outstanding customer service without compromising quality.

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