Cinema Experience Team Member

Join Our Team

Embark on an exciting career with Cinemark, where you'll discover endless opportunities to dive deep into the movie industry. Your experience here is just the beginning—join us to contribute innovative ideas and create unforgettable experiences for movie enthusiasts around the globe.

Role Summary

As a vital part of the Cinemark team, you will foster a warm and inviting atmosphere for our Guests. The Cinema Experience Team Member is quick, efficient, and well-informed about films, special events, upcoming attractions, pricing, and promotions. You will ensure the highest quality of service and contribute to a memorable guest experience. Team members may assist in various roles, including Usher, Box Office, or Concessionist, as needed. Adaptability to perform essential functions in these roles is crucial.

Responsibilities

Your primary duties as a Cinema Experience Team Member include, but are not limited to:

Greet Guests professionally and with a warm smile.Utilize Cinemark's POS system to manage transactions successfully.Verify tickets and guide Guests to their respective auditoriums.Adhere to the MPAA rating system and company policy while selling tickets.Provide informative answers regarding pricing, movie options, events, and general theatre information.Respond to Guest inquiries via phone and in-person with exceptional customer service.Conduct theatre inspections to ensure movie presentation quality, security against content theft, and uphold safety measures.Maintain cleanliness throughout the theatre, including the lobby, aisles, restrooms, auditoriums, and exterior.Prepare food and operate cooking, warming, and popping equipment effectively.Regularly sanitize high-contact areas for both Employees and Guests.Comply with all food safety regulations at local, state, and federal levels.Monitor safety concerns and report any issues to management.Assist with opening and closing procedures as directed by management.Perform any other assignments as required by management.Requirements

Must be at least 16 years of age.Complete basic food handling training and acquire any required health certifications.Availability to work flexible hours, including evenings, weekends, and holidays.Consistent attendance is a must.Exhibit a friendly and energetic attitude throughout each shift.Deliver outstanding Guest service.Possess strong verbal and written communication skills to engage effectively with diverse audiences.Work well both independently and collaboratively in a team setting.Follow instructions accurately and respond promptly to requests.Handle cash accurately and have basic math skills.Physical and Environmental Requirements

Frequent bending, kneeling, and lifting up to 50 lbs.Stand and walk regularly around the theatre.Noise levels may range from moderate to high.Ability to maintain a standing position for extended durations.Benefits Available

At Cinemark, we want every team member to feel celebrated. Each role offers a variety of exciting benefits for both hourly and salaried members:

Employee Discounts401(k) Matching*Growth OpportunitiesEducation Assistance*Health Benefits*Parental Leave*Paid Time Off*Daily Pay*Free Movies**Benefits may vary depending on your career category, so please verify specific details on our career site.

Disclaimer: This job description serves as a general guideline for your responsibilities and duties at Cinemark and is not a legally binding contract. Cinemark reserves the right to modify this job description at its discretion, including any amendments that may not be communicated in advance.

Reasonable accommodations can be made for individuals with disabilities to perform the essential functions.

All Cinemark theatres are smoke-free workplaces, encompassing all forms of smoking.

Cinemark is an Equal Opportunity Employer.