Business Systems Analyst

ABOUT US

Founded in 1947 and proudly family-owned, General Films is a leading manufacturer of custom flexible packaging solutions based in Covington, Ohio. We specialize in high-performance poly films and bag-in-box systems that serve the food, dairy, industrial, and automotive markets. Our commitment to quality, innovation, and customer satisfaction has made us a trusted partner for decades.

At General Films, we believe in doing business with honesty, passion, and respect. Our team-driven culture fosters accountability and continuous improvement, and we take pride in delivering products that meet exact specifications. Join us and be part of a company where tradition meets forward-thinking, and where your contributions truly make a difference. A career with General Films provides training and growth opportunities, great benefits, including profit sharing, insurance, 401(k) with a company match and paid time off. For more information, please visit www.generalfilms.com.

POSITION OVERVIEW

The Business Systems Analyst at General Films is responsible for the design, integration, optimization, and day-to-day functional support of critical enterprise applications, including ERP, MES, CMMS, and Microsoft 365. The ideal candidate serves as the key liaison between business stakeholders and IT, translating operational needs into scalable, secure technology solutions that improve efficiency, data visibility, and process automation across the organization. The Business System Analyst is an onsite position reporting directly to the Director of Technology & Innovation.

WHAT YOU WILL DO

Maximize effectiveness of IT systems through deep understanding of business processes and technology capabilitiesPartner with internal stakeholders to gather requirements, map workflows, and identify opportunities for process improvementPlan and manage software implementation enhancement projects and new feature rolloutsCreate functional specifications, architectures, and SOP documentation supporting usage and maintenance of IT systemsBe a subject matter expert for ERP, MES, CMMS and MS365 platformsDesign and maintain reports, dashboards, and SQL-based data queriesStrengthen IT vendor relationships and coordinate external support resourcesSupport MES expansion into production environments, including workflow design and user adoptionProvide user training, refresher courses, and ongoing support to improve system adoption and utilizationEnsure compliance with IT governance, security, and data integrity standardsSupport company-wide technology roadmap planningMonitor system performance, data integrity, and routine platform maintenance activities

EDUCATION QUALIFICATIONS

Bachelor’s degree in Information Systems, Computer Science, Industrial Engineering, Operations Management, or a related fieldTechnical certifications in relevant fields preferredTraining or coursework in Six Sigma, or continuous improvement preferred

EXPERIENCE QUALIFICATIONS

3+ years of relevant technical or business work experienceProven ability in developing, administering, or implementing IT systems in a manufacturing environmentHands-on experience creating process documentation, standard operating procedures, and training materials, with proven success enabling technical and nontechnical usersStrong experience collaborating with cross-functional stakeholders across operations, quality, purchasing, sales, and financeExperience with Enterprise Resource Planning (ERP) or Manufacturing Execution Systems (MES) implementation or upgrade projects

KNOWLEDGE, SKILLS & ABILITIES

Strong understanding of manufacturing workflows, including production, inventory, quality, scheduling, procurement, warehousing, and order fulfillmentStrong SQL and database troubleshooting skillsExcellent communication skills, problem solving abilities, and high attention to detailAbility to manage multiple concurrent projects and prioritiesHigh degree of integrity, accountability, and sound judgment when working with sensitive dataStrong Microsoft 365 administration skillsKnowledge of industry best practices

TRAVEL REQUIREMENTS

0-5%

COMPENSATION

Commensurate with experience, education, etc.

WHAT WE OFFER

Opportunity to work in a growing companyComprehensive benefit package (medical, dental, vision) - 1st of the month following 30 days of employment.Referral bonusesPaid Time Off (PTO)100% Short-Term Disability401(k) with company matchProfit SharingAnd more!

ADDITIONAL REQUIREMENTS

Minimum age: 18 (required for work around manufacturing equipment and machinery. Also required due to federal and state safety regulations).Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.Candidates offered employment may be required to submit to a pre-employment background check and pre-employment drug screen.Candidates must be able to provide proof of eligibility to work in the United States.

We are dedicated to maintaining a diverse and inclusive workplace and take pride in being an equal opportunity employer. We evaluate all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, hair type, age, protected veteran status, or disability.

Please be advised that candidate submissions from recruiters, employment agencies, or other third parties are only accepted through our authorized channels. We do not compensate for unsolicited resumes or presentations.