Box Office Manager

About The Ensemble Theater:

The Ensemble theater (TET) is a dynamic and culturally vibrant organization whose mission is to preserve African American artistic expression and enlighten, entertain and enrich a diverse community. We are committed to delivering high quality theater productions, educational programs, and community engagement. As we continue to grow, we are seeking a Box Office Manager to join our team and help lead our mission.

Position Overview:

TET is looking for a resourceful, task-driven person who is also a self-starter with an entrepreneurial spirit to participate in our ticketing operations. The Box Office Manager is responsible for facilitating box office ticket sales efficiently and courteously. The ideal candidate will be a detail-oriented, multi-tasker, with excellent communication skills and proven experience in guest relations, ticketing software and CRM platforms.

Responsibilities:

● Serve as a guest relations ambassador.

● Maintain relationships with promoters, affiliated partners, patrons, and guests.

● Coordinate and process group sales and house buy-outs with Event Rentals.

● Maintain excellent customer service in person, online and over the phone.

● Manage House Manager scheduling and staffing as well as relay important information to House Managers and volunteers.

● Manage, track, and order concession inventory.

● Serve on the Programming and Marketing Committee.

● Communication with The Ensemble theater’s in-house volunteers and The Ensemble Theater Guild.

● Maintain and update gift certificates and in-kind donations.

● Manage and maintain ticketing software and CRM platforms.

● Process subscription and ticket sales and reservations.

● Work with the Business Manager and Audience Development Manager for new season subscriptions.

● Monitor the ticket inventory for all TET events through CRM.

● Process and report all outside CRM transactions and prepare and maintain the Box Office transaction reports and cash receipts notices.

● Provide training for the Front of House staff, as needed.

● Provide support to the Volunteer Coordinator as needed.

● Provide support to the Event Coordinator as needed.

● Other duties as assigned by the Operations Director.

Requirements:

● Bachelor’s degree in business, arts management, hospitality or related field.

● A minimum of five years’ customer service experience in a busy environment.

● Significant experience with ticketing software and CRM platforms.

● Excellent verbal and written communication skills.

● Team player with excellent interpersonal skills.

● Strong computer skills.

● Polite and professional.

● Organized and detail oriented with excellent time management skills.

● Previous theater experience or non-profit experience is a plus.

Benefits:

● Medical, dental and vision insurance

● 401K savings plan with employer match up to 3% after 90 days of employment,

● Paid time off and 9 paid holidays.

The Ensemble theater is committed to promoting equal employment opportunities for all, and we actively encourage candidates from all backgrounds to apply. We believe that the stage belongs to everyone and that a diverse workforce contributes to the overall success and strength of our organization. We invite you to join us in creating an artistic community that is diverse, inclusive, and enriching for all. Together, we can bring stories to life and build a stronger, more harmonious world through the power of the performing arts.

How to Apply:

Please submit your resume, cover letter and contact information for 3 references to the Business Manager at [email protected]. The position will remain open until filled. No phone calls please.

Pay: $41,000.00 - $45,000.00 per year

Work Location: In person