assisting guests with any needs they may have. Knowledgeable of Alamo policies, procedures, and safety standards Calmly acts as first responder for guest complaints and disruptions, working to resolve issues while balancing brand standards with a positive guest experience Checks guest tickets to ensure they are in the correct seat Responsible for theater, lobby, and restroom cleaning, as well as opening and closing duties as assigned, to maintain cleanliness standards across all Must be flexible and comfortable acting as a full guest-facing liaison in the event of a technology glitch or as needed for private event execution or other business Ability to stand and walk for extended periods throughout the shift Ability to maintain physical stamina and coordination in a fast-paced setting Stays up-to-date on all local food/beverage compliance regulations, safety courses, and assigned online trainings
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